Warranty and Return Policy

RETURN

At Cygnuss, we strive to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, we offer a 5-day money-back guarantee. 7 consecutive days from the date of receipt to request the return of the product. After this period, it will not be possible to request a refund or exchange, as established by the Consumer Defense Code.

Return Conditions:

• The product must not have been used and must be in the same condition as when received.
• The product must be in its original packaging, with all labels and accessories.
• To make a return, you must present proof of purchase.

Items That Cannot Be Returned:

• Intimate or personal hygiene products, unless they have manufacturing defects or there is an internal error in the company's shipping process.
• Downloadable software products.
• Gift cards.
• Hazardous or flammable materials, such as liquids or gases.

Return Instructions:

1. Contact us at sac@cygnuss.com.br informing the order number and the reason for the return.
2. Please wait for confirmation and instructions from our team before sending the product.
3. Send the product to the following address: ZIP Code 13184-275, Alberto Gomes Street, number 336A, Paineiras Garden, Hortolândia-SP .

Please avoid sending the product directly to the manufacturer. All returns must be coordinated through our customer service department.

Partial Refunds:

In some situations, partial refunds may be granted (where applicable):

• Books with obvious signs of use.
• CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any product returned after 30 days of delivery.

REFUNDS

Once we receive and inspect your returned item, we will send you a notification email. If your refund is approved, your refund will be processed, and a credit will automatically be issued to your credit card or payment method, within a certain amount of days.

Late or Missing Refund:

Banks and payment gateways have some bureaucratic security processes to carry out refunds, especially for credit and debit cards. Therefore, they require a limit of up to 30 to 90 days to carry out the refund process. We ask that you wait the necessary time and that there are no errors in the process.

If you have not received your refund, please follow these steps:

1. Please double-check your bank account.
2. Please contact your credit card company, as there may be some processing time before your refund is posted.
3. Contact your bank.

If after these steps you still have not received your refund, please contact us at sac@cygnuss.com.br

EXCHANGES

We only exchange products that have manufacturing defects or damage. If you need to exchange the product for the same item, send an email to sac@cygnuss.com.br and follow the return instructions.

GUARANTEE

We offer a warranty against manufacturing defects for all of our products. If a product proves to be defective within the warranty period of 30 days Upon receipt, please contact us for assistance. The warranty covers:

• Manufacturing defects.
• Problems related to material or labor.

The warranty does not cover damage caused by misuse, natural wear and tear, or modifications made by the customer.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your purchase upon return of the item.

If the product was not marked as a gift, we will issue a refund to the gift giver, who will be informed of the return.

RETURN SHIPPING

For the first exchange of any product that presents a defect or if the customer wishes to exchange it for another size or model, Cygnuss is responsible for the shipping cost. In subsequent exchanges or returns not related to defects, the shipping cost will be the customer's responsibility.

Shipping times may vary depending on your location. To request an exchange or return, please contact our customer service team at sac@cygnuss.com.br to receive detailed instructions.