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Hortolândia Center
Rua Alberto Gomes 336A - Jardim das Paineras - Hortolândia - SP, 13184-275
Business opening hours
Monday - Friday, 8:00 - 17:00
Discover our products
Our best-selling models
Frequently Asked Questions
Yes, the CYGNUSS website is completely secure! We guarantee the protection of your data with the Advanced Validation SSL Digital Certificate, which offers the highest level of security for your information. The entire purchase process is protected by encryption, from entering your password to payment details, ensuring that your transactions are secure and protected from unwanted access. In addition, we have the Certisign system, which ensures that your information is 100% protected. For your security, all purchases undergo an additional verification of registration and delivery data.
CYGNUSS uses the services of the Brazilian Post Office to deliver throughout Brazil. The delivery period begins after payment confirmation, whether by credit card or bank slip. When completing the purchase, you can check the delivery period and costs directly on the website.
It is not yet possible to schedule the delivery date and time, but deliveries are made during business hours. To track your order, simply access the “My Orders” section, where you can view the entire delivery process and schedule your delivery without any worries.
If your order has already passed the estimated delivery date, we recommend that you check the status in “Track your Order”, available at the bottom of the website. When you access your account with the purchase email, you will have all the updated information. If you need further assistance, please contact our Customer Service, who are ready to help you resolve any issues.
This may be due to security measures, both in the payment system and on the card itself. We suggest that you try to make the purchase again using another card or opting to pay by bank slip. If the problem persists, please contact us and we will do our best to resolve the situation as quickly as possible.
Don't worry! If you realize that you have filled in the wrong address, please contact us immediately by email or WhatsApp so that we can correct the address before shipping. If the order has already been shipped, it will be tracked and returned, and then we will ship to the correct address. In this case, there may be an additional cost for reshipping. The entire process will be informed to you by email.
Yes! We offer free shipping on all our products, providing an even more special and affordable shopping experience for you. We want to ensure that you receive your Cygnuss parts with all the comfort and convenience, at no extra cost.